FAQ

Yes, we offer moving services seven days a week, including most holidays. Weekend rates may vary slightly, and availability is limited during major holidays, so early booking is advised.

You don’t have to be present the entire time, but we do require someone authorized to make decisions (like signing paperwork or approving changes) to be available at both pickup and delivery.

Our crews are trained for walk-ups, narrow staircases, and building elevators. If there are three or more flights or elevator booking requirements, please let us know in advance so we can allocate extra time if needed.

We can store your belongings temporarily at one of our partner facilities. Short-term storage is available by the day or week, and we’ll reschedule delivery as soon as your new home is ready.

Absolutely. We offer small-load moves for single items or partial loads. Pricing is based on hourly labor and truck space used — perfect for studio apartments, dorm rooms, or furniture deliveries.

Yes. You can add full packing, partial packing, or unpacking to any move. Our teams bring all necessary materials, and we can even arrange boxes by room and unpack kitchenware at the destination.

We use floor runners, corner guards, and door jamb protectors on every job. Our movers also wear shoe covers when requested, and all furniture is padded before being carried through hallways or stairwells.

We can provide a COI to your building manager or HOA upon request. Just give us at least 48 hours’ notice, and we’ll send the document directly to the address you provide.

Yes. We frequently move items out of storage units. Let us know the unit size and access details (ground floor, elevator, stairs, etc.) so we can send the right crew and truck size.

For local moves, travel time from our dispatch location to your pickup address is not charged. However, time spent driving between pickup and delivery addresses is included in your hourly rate.

We maintain a modern fleet, but if a mechanical issue occurs, we will dispatch a replacement truck as quickly as possible. You will not be charged for any delay caused by equipment failure.

Yes. If you add or remove large items, let us know at least 24 hours before the move. We will adjust your estimate accordingly — either lowering the price or providing a revised quote for the updated inventory.

Yes. We offer after-hours and weekend commercial moving to minimize disruption to your operations. Evening and weekend slots are limited, so we recommend booking at least two weeks ahead.

We will ask for a government-issued photo ID (driver’s license or passport) and a signed copy of your estimate or booking confirmation. This helps us verify authorization and prevent fraud.

We do not provide disposal services directly, but we can recommend local donation centers, recycling facilities, or junk removal companies. Alternatively, we can move unwanted items to a separate location you arrange.

Our dispatch team will call or text you the evening before your move with a 2-hour arrival window. You will also receive a confirmation email with the crew lead’s name and contact number.

We work in most weather conditions. Our trucks have covered ramps, and we use weather-resistant padding and shrink wrap to protect your belongings. If conditions become unsafe (ice storms, hurricanes, etc.), we will contact you to reschedule at no penalty.

Yes. We provide a 10% discount for active-duty military, veterans, seniors (65+), and students with a valid ID. Just mention your eligibility when booking, and we will apply the discount to your final invoice.